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Our cancellation policy

Our cancellation policy is detailed below. Please read this carefully.

If you:

  • Do not provide us with 24 hours’ notice that you cannot attend your appointment;
  • Do not attend your appointment;
  • Are more than 15 minutes late to your appointment; or
  • Cancel your appointment twice;

We will not be able to offer you another appointment in the future. Discretion will be used where appropriate.

This is due to the high demand for our services. We are only able to help a small number of clients and therefore missed appointments are a lost opportunity for another person in need of free legal advice. The lawyers and the students give their expertise and time on a voluntary basis, free of charge and spend time prior to the interview preparing. A missed appointment is a waste of their time and our resources.

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